Frequently Asked Questions
Your guide to shopping with Kite Mobi
What is the standard shipping time for mobile devices?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping may take 7-14 business days depending on your location.
Do all electronics come with a warranty?
Yes, all products sold on Kite Mobi come with a minimum 12-month manufacturer warranty. Refurbished items include a 6-month Kite Mobi certified warranty for your peace of mind.
What is your return policy for faulty items?
If your device is defective, you can return it within 30 days of purchase for a full refund or exchange. Please ensure the item is in its original packaging with all included accessories.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
Are the smartphones sold on Kite Mobi unlocked?
Yes, all smartphones sold on our platform are factory unlocked and can be used with any GSM or CDMA carrier worldwide.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your package in real-time.